Foulk Living’s and Shipley Living’s Management Company Ranked #1 in J.D. Power Senior Living Satisfaction Study
February 07, 2022 | News | Reading Time 2:00 Minutes
Highest Customer Satisfaction Among Senior Independent Living Community
3rd Consecutive Year Awarded
Foulk Living and Shipley Living, managed by Life Care Services®, an LCS® Company, announced that their management company ranked highest in customer satisfaction with independent senior living communities for the third consecutive year in the J.D. Power 2021 – Senior Living Satisfaction Study. Foulk Living and Shipley Living are proud to be a part of Life Care Services, which also achieved the highest score in all six factors of satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining.
The J.D. Power 2021 U.S. Senior Living Study examines industry-level performance metrics of senior living providers and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. Foulk Living and Shipley Living each serve more than 110 residents and 100 team members.
“Life Care Services is honored to be recognized by our customers as the best among independent senior living communities for the third consecutive year,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “We are privileged to serve nearly 40,000 seniors across the nation. This recognition is meaningful because our residents recognize and value our commitment to serving them first and foremost, even as our industry navigated challenges over the past year.”
Life Care Services ranked highest in independent living resident overall satisfaction with a score of 817 in the J.D. Power 2021 U.S. Senior Living Satisfaction Study. The study is based on responses from residents living in an independent senior living community within the previous three years.